Yes, you have the option to change your delivery address as long as your order has not yet been shipped.

Please contact our customer service promptly at +43 1 29399 2015 or contact@moregola.at.

Currently, we do not offer international shipping and only accept orders within the following European countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Switzerland, Slovenia, Spain, and Sweden.

For further information, please contact our customer service at +43 1 29399 2015.

• Refunds are possible within 14 days of receiving the goods.
• To return your order, please contact us at contact@moregola.at. We will provide you with a return label and arrange a pickup appointment.
• Items purchased online can be returned or exchanged, provided they are in their original condition and accompanied by the original receipt.
• Refunds will be processed within 10 business days after the returned item has been received.
• At our store on Freisingergasse 1, 1010 Vienna, you can also exchange items purchased online.
• Please note that personalized and custom-made products are excluded from exchanges and refunds.
• For further questions, please contact our customer service at +43 1 29399 2015 or have a look at our return policy.

MOREGOLA offers free shipping on all orders above €150. Once payment is received, your ordered items will be shipped within 2 business days in case the items are in stock.

Please take into account the specified delivery times for each item.

MOREGOLA assumes responsibility for orders until the package is delivered to you. All our items are shipped with 100% insurance coverage through UPS, FedEx, Austrian Post or DHL.

Yes, you can pick up your online orders at our MOREGOLA store, provided the items are available online.

To guarantee that the jewel has not yet been shipped and is still available we recommend to reach out to our customer service first at contact@moregola.at or +43 1 29399 2015.

Some MOREGOLA jewelry pieces may take up to six weeks for delivery, as for example each ring is individually crafted in a custom size.

Adjusting the ring size or adding personalization requires additional time. For detailed information, please contact our customer service at +43 1 29399 2015.

Yes, after your order has been shipped, you will receive an email with the corresponding tracking information.

Gemstones from MOREGOLA are sourced in strict compliance with ethical guidelines and the Kimberley Process. We place the utmost importance on ensuring that the origin of our jewelry is conflict-free and ethically sound.

Most of our diamonds over 0.30 carats come with a GIA certificate.

Other significant gemstones are accompanied by certificates from leading independent institutes in the industry (e.g. GRS and IGI), or our GIA-certified gemologists provide a MOREGOLA certificate for all jewelry and gemstones.

A GIA certificate is provided by the Gemological Institute of America (GIA), the world’s foremost independent authority on diamond grading. It details the quality and specific characteristics of a gemstone following comprehensive analysis and assessment. If your selected diamond includes a GIA certificate, it will be included with your purchase in physical form. Furthermore, most diamonds are laser-engraved with their unique GIA certificate number.

For more details around diamonds and diamond certification please have a look at our diamond guide.

At MOREGOLA, every piece of jewelry is a masterpiece, crafted with care and dedication at every stage of its journey. We strive to source only the most exquisite diamonds and gemstones, designed to inspire and endure for a lifetime. From extracting raw diamonds to their meticulous cutting, polishing, and setting, every process is executed with unparalleled skill and attention to detail. In our atelier in Valenza (Italy), we seamlessly merge time-honored craftsmanship with state-of-the-art technology to bring out the natural brilliance and elegance of every creation.

With every purchase of a MOREGOLA ring, we offer a complimentary resizing service. While there are no limitations on resizing, we recommend avoiding multiple adjustments to preserve the integrity of your ring.

If you're unsure of your ring size, you can refer to our size guide or consult an expert at our store on Freisingergasse 1, 1010 Vienna.

In some cases, a new ring may need to be crafted, as further resizing might not be feasible.

For any questions, please contact one of our experts at +43 1 29399 2015.

The MOREGOLA Diamond Certificate guarantees the authenticity, integrity, and quality of your diamond. MOREGOLA not only ensures the highest evaluation standards but also takes full responsibility for the accuracy of the diamond's quality assessment.

Choosing a diamond is a deeply personal decision. We invite you to experience the unmatched beauty of every MOREGOLA diamond. Each diamond is unique, defined by the renowned 4 Cs: Cut, Clarity, Color, and Carat Weight. These factors are essential in determining the individual value and brilliance of a diamond.

Please have a look at our diamond guide to learn more about diamonds.

At MOREGOLA, we are dedicated to sourcing all materials ethically and sustainably. We prioritize the responsible extraction of our precious metals to uphold our commitment to ethical practices.

We maintain a strict zero-tolerance policy against conflict diamonds. To ensure that conflict diamonds are excluded from our collection, we have implemented rigorous safeguards. MOREGOLA sources its diamonds from mines located in Kimberley Process-certified countries.

MOREGOLA offers the following services to help maintain and preserve your cherished pieces for years to come:

A variety of cleaning and care services available in-store.

• Diamond appraisals.
• Engagement ring and diamond consultations.
• Personalization and engraving.
• Jewelry cleaning.
• Inspection of diamonds and colored gemstones.
• Repairs.
• Ring resizing.

We offer a range of services for your MOREGOLA jewelry, including cleaning, resizing, polishing, and regular inspections to ensure the security of the settings.

Professional Cleaning

Dust, dirt, and daily wear can diminish the brilliance of a gemstone and make platinum and gold surfaces appear dull. MOREGOLA recommends having your ring professionally cleaned on a regular basis. Our trained staff will thoroughly inspect the setting and clean your ring. At the MOREGOLA store we can accommodate cleaning and polishing requests. Click here to schedule an appointment at your preferred store.

Everyday Care

Between professional cleanings, MOREGOLA suggests the occasional use of a non-abrasive cleaner for diamond jewelry. A gentle solution of six parts water to one part mild soap can be applied with a soft-bristled brush (such as a toothbrush). Jewelry with gemstones other than diamonds may require different care. Be sure to follow any specific instructions and warnings for those stones. For delicate gemstones, use a soft brush and a solution of mild dish soap and lukewarm water. Rinse thoroughly and dry with a clean, soft cloth.

Certain precautions should be taken with all jewelry, though some gemstones require special care as outlined in this section. Protect your jewelry from impacts against hard surfaces and avoid contact with rough textures. Even a diamond can chip if struck with sufficient force or at the right angle. Many gemstones, such as amethyst, emerald, kunzite, opal, pearl, peridot, tanzanite, and tourmaline, are highly delicate and prone to scratching. Gemstones can scratch one another or cause wear on precious metals. To prevent such damage, avoid stacking rings and bracelets that are susceptible to these kinds of abrasions.

Our MOREGOLA diamond experts can assist in replacing your lost MOREGOLA diamond. For further details on pricing and repair timelines, please contact our customer service team at +43 1 29399 2015.

Our representatives are available Monday to Friday from 11:00 AM to 6:30 PM and Saturdays from 10:30 AM to 06:00 PM, excluding public holidays in Austria. Alternatively, you can consult a sales professional at our MOREGOLA store.

MOREGOLA offers appointments for product recommendations, styling consultations, customer service, and repairs.

Click here to schedule an appointment at your preferred store.

MOREGOLA currently accepts payments via credit card, debit card, Apple Pay, Google Pay, PayPal, EPS, Klarna and bank transfer. For more information about the available payment methods, please contact our customer service team at +43 1 29399 2015.

Yes, certainly! We can handcraft a new piece of jewelry based on your wishes and our experience with design, gemstones and Italian expert craftsmanship.

For example, you can create your own unique engagement ring or gold ring. We also have some customizable collections in case you want to have a look at them.

You can either visit us at our jewelry store in 1010 Vienna, book an appointment online or simply drop us an email at contact@moregola.at.

Yes. All our jewelry on the website and in our store only has high quality natural diamonds and natural gemstones.

In case you are interested in lab grown diamonds or similar please visit us at our store or drop us an email at contact@moregola.at.

Yes, we do.

We have various trustful and certified suppliers for diamonds gemstones.

We can also provide fancy diamonds in many other colours, like fancy yellow or pink diamonds.

To get to know more you can either visit us at our jewelry store in 1010 Vienna, book an appointment online or simply drop us an email at contact@moregola.at.